Use this form when you need help with a BOTH/AND website, including a correction, access problem, broken feature, or another support question.
Before you send the request
- Include the page address where you need help.
- Explain what you expected and what happened instead.
- Copy any exact wording or error message that appeared.
- Tell us if there is a deadline or an immediate public concern.
Please do not include passwords, recovery codes, or other sensitive access information. If temporary access is needed, BOTH/AND will provide a safe next step.
We will respond by the end of the next two business days and let you know what happens next. A response is not always the same as a completed fix, especially when a request requires investigation or coordination.